Associate - Onsite
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SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at www.SoftwareOne.com
The role:
We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives.
We are thrilled to announce an opportunity to join our team as:
Associate - Onsite
SoftwareOne
Scope: Full-time | Office: Colombia - Onsite
Your challenges within the role will be:
Provide a quality service that provides users with timely and effective solutions to their requests.- Manage and resolve incidents and requests from the different areas of the operation.
- Timely escalate complex situations, according to defined channels.
What we need to see from you:
Profile:Technician/Technologist/Professional in Systems Engineering, Electronic Engineering, Software Engineering or related careers. With approximately one (1) year of experience and knowledge performing as an on-site support analyst and help desk:
Required skills:
On-site support, hardware level equipment maintenance, and software (printers, VPN and technical diagnostics).- Office 365 package.
- Help desk, providing support to equipment and attention to incidents.
BENEFITS:
- Direct and indefinite-term employment. This demonstrates our interest in building stable and long-term relationships.
- With our program Transformation Academy and other training and certification spaces, you will have the opportunity to develop your potential in a personalized way and in accordance with your objectives within the role.
- A SURA Health Insurance for you and preferential rates for your family.
- Payment of 100% disability and sick-leave benefits.
- Access to ReferOne: this is a referral program that gives you the opportunity to earn a financial incentive by referring a friend or acquaintance to our company.a
- You will be part of one of the most competitive Employee Funds in the industry where you will have access to savings, credits, and special agreements with allied brands.
