Job Title
Position type: Permanent
Location: Bogota, Colombia
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Job ID: R10582
About the Business Area/Department:
Customer Care Center is accountable for the delivery E2E customer Support in Cytric Travel & Expense within the Cytric Solutions Unit. An exciting and challenging opportunity is now open in in our team. As a successful applicant you’ll join a talented, dynamic, multi-tasked and multi-national team, giving you new challenges, and areas of experience and interest. With a good level of interaction within and across departments, you’ll directly see your own effort bring customer value.
Summary of the role:
As a member of Customer Care Center (CCC) you, as Travel Industry Customer Advocate, will provide first line functional & technical support to Cytric customers.
You will require working with applications as well as infrastructure components to undertake analysis, diagnosis, and resolution of end user incidents, which may range from simple cases to more complicated technical issues.
You will work with other team members to provide accurate incident resolution and service request management, within the SLA.
In this role you’ll:
Provide prompt assistance in the area of customer care by acting as the point of contact for customers and providing support & Consultation as SME through phone, emails & chat in case required.
About the ideal candidate:
Education / Qualifications
- Apprenticeship as a travel agent or other relevant apprenticeship
- Alternatively academic degree in Tourism or Business Administration
Relevant work experience
- Very good understanding of the Travel/Tourism Business
- Previous work experience in the Travel Industry sector with Customer and strong technical affinity.
- Experience working with Online Booking Engines, Cytric would be a plus
Skills & Abilities
- Excellent communication skills.
- English and Spanish required, additional languages like German or Italian language are a plus
- like to face new challenges/new fields of work
- persistent, resilient, structured and independent, but also enjoy working in a team
- self-confident and proactive appearance in customer contact
- high IT affinity and process-oriented
What we can offer you:
- Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
- Work from anywhere: onsite, hybrid or fully remote.
- Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
- Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.
Application process:
The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
